Shipping policy

Shipping Policy

Last updated: September 2026

UK Orders
Handling time: 1–4 business days. Standard UK delivery via Royal Mail: 2–3 business days after dispatch. Please note that custom or personalised orders (such as Build Your Own Tactile Tile Sets) may take longer to fulfil. We'll confirm timelines in your order confirmation email.

International Orders
We currently ship to the United States, Canada, Australia, New Zealand, Norway, Switzerland, Japan, South Korea, Singapore, Hong Kong, Malaysia, Israel and the United Arab Emirates. Delivery times vary by destination and are typically 5–14 working days after dispatch.

Import charges: United States
For orders shipped to the United States, we cover any import duty ourselves. You will not be asked to pay anything on delivery. If this changes we will update this page before it takes effect.

Import charges: all other international destinations
Your country may charge import duty, sales tax or VAT, and a carrier handling fee before your parcel is released. These charges are set by your own country's customs authority, not by us. They are not included in your checkout total, and we do not collect or receive any part of them. They are payable by you, usually to the delivery company, before your parcel can be delivered.

We cannot calculate these charges in advance, as they depend on your country's rules and the contents of your order. If you would like an estimate before ordering, email us and we will do our best to help.

European Union
We are not currently able to ship to EU countries. Following the customs changes that took effect on 1 July 2026, the cost of compliance is not something we can sustain as a small business at our current order volume. We are sorry, and we will revisit this. If you are in the EU and would like to order, please get in touch and we will let you know if anything changes.

School & Institutional Orders
If you've placed an order via purchase order or invoice, dispatch timelines will be confirmed in your order confirmation email.

Order Tracking
Where available, tracking information will be sent to your email once your order has been dispatched.

Issues with Your Order
If your order hasn't arrived within the expected timeframe, please contact us at hello@tactiletiles.com and we'll investigate promptly.